Act! Technical Support

Minimise time spent resolving Act! database issues and searching for help.

Speak to our friendly technical experts for help with any Act! question or issue including database configuration, Outlook integration, data import, upgrades, layout customisation, reports, mail merges, maintenance and much more.

With years of supporting Act! users we have encountered most issues and a quick phone call will save you countless hours of time and lost productivity.

Call 0800 381 1000, or email to request a quote and activate your Act! support cover.

Speak to one of our consultants whenever you need help with Act! to have your questions answered, receive advice and quickly resolve issues.

Expert help from a partner with more than 25 years' experience of supporting Act! users

  • Unlimited usage phone and email help with Act!
  • Remote access help - we'll connect to your desktop to resolve issues online
  • Service Level Agreement with a 4 hour response
  • Dedicated Act! support lines
  • Friendly, knowledgeable staff who will help you achieve more with Act!
  • Support from a multiple award-winning Act! Business Partner

Act! Managed Service

A major risk to any Act! implementation is poor user adoption.The application is a great enabler but without user acceptance, understanding and internal support it will struggle to deliver the expected results.

Our managed cover includes all of the resources that you’ll need to empower users and increase the payback from your Act! database. This bespoke agreement adapts to your requirements and budget - simply choose how many consultancy hours you need and allocate CRM tasks on-demand!

In addition to Break / Fix support, Act! Managed Support from Preact adds:

Inclusive Act! Technical Consultancy - Schedule tasks for any Act! requirements that aren't covered by regular phone support. Allocate inclusive hours for new requirements on-demand, or save time by outsourcing your entire database administration to Preact leaving you to concentrate on what you do best!

Complimentary Act! Training - Increase Act! skills and improve user engagement by scheduling bespoke Act! training that empowers everyone do more with the software and maximise its benefits.¹

Our managed service is a flexible agreement to fit your requirements. Simply choose how many inclusive Act! consultancy hours you need and spread the subscription cost monthly.

¹ An allowance of Act! complimentary training is automatically included when you subscribe to Preact managed support with a minimum of 1 consultancy hour per 5 licensed Act! users, per month.

What Our Customers Say

'I'm delighted that you have won the Circle of Excellence award, which is so well-deserved. I'm really pleased that we have Preact to turn to when we need Act! Premium support.'

John Lewis Partnership

'My experience with all of your support staff has been outstanding. Their knowledge and ability to resolve the setup problems that I was experiencing was refreshing. Without exception the best helpline service that I have received in 19 years of working on a computer.'

Commodity Chemicals

'We like to express our thanks to your team. You've provided us with exceptional service and support, while we adjust to our upgrade Act! system. Your team consistently answer our queries with super-fast responses which are always correct and most importantly simple and easy to understand.'

Gallagher Bassett

'I like the continuity of staff - always good to speak to someone you know!'

Conference Centres of Excellence

'Excellent communication from your team. The knowledge and support of your team is excellent. Calm patient staff who listen to your needs and work with you to ensure the database works to meet your needs both on a daily basis and reporting.'

Marie Curie Cancer Care

'I have always been very satisfied with the tech support service from Preact - always prompt, professional and the support staff are extremely knowledgeable across a wide area.'

Sola Lighting

'You always deal with Act! issues quickly so they have minimal impact on our work.'

Stephen Beagent Associates

'We purchased Act! support from Preact after some poor experiences with other vendors. You were recommended to us by colleagues in the UK. We're delighted because the service has never been short of first class. We're highly impressed with your team's ability to quickly resolve our issues and provide us with the answers to Act! questions. It's a pleasure to speak to speak to a professional team that understands our requirements - don't change a winning formula!'

Scope Benelux

'Any problems or questions are dealt with swiftly and a resolution is always found. If someone is looking for Act! Support then they should take it with Preact as the service is absolutely superb.'


'Thank you for your excellent support. I know that I have probably created the more Act! support calls than any other company over the past few months, but the support received has been positively brilliant so far.'


'The remote login to my machine is great as it allows me to see what the person is doing and is much quicker than being given instructions.'


'Friendly, professional service. The technician I spoke to knows his job well yet doesn't make the customer feel stupid. I wish other companies took this approach.'

Kirkham UK

'We've found PreactCover to be a friendly, accessible and easy to use service that always delivers a fast response.'


Activate Act! Support

Expert Act! Technical Help

Contact us to discuss your Act! requirements and find out more about our support service for expert help by phone, email and through remote dial-in assistance.

Contact Us

Phone 0800 381 1000 or email


Preact Limited

Vandervell House

Vanwall Road




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