time spent resolving Act! database issues and searching for help.
Speak to our friendly technical experts for help with any
Act! question or issue including database configuration, Outlook integration, data import, upgrades, layout customisation, reports, mail merges, maintenance and much more.
With years of supporting Act! users we have encountered
most issues and a quick phone call will save you countless hours of time and lost productivity.
Call 0800 381 1000,
or email firstname.lastname@example.org to request a quote and activate your Act! support
Speak to one of our consultants whenever you need help with
Act! to have your questions answered, receive advice and quickly resolve issues.
Expert help from a partner with more than 25 years'
experience of supporting Act! users
- Unlimited usage phone and email help with
- Remote access help - we'll connect to your
desktop to resolve issues online
- Service Level Agreement with a 4 hour
- Dedicated Act! support lines
- Friendly, knowledgeable staff who will help you
achieve more with Act!
- Support from a multiple award-winning Act!
A major risk to any Act! implementation is poor user
adoption.The application is a great enabler but without user acceptance, understanding and internal support it will struggle to deliver the expected results.
Our managed cover includes all of the resources that you’ll
need to empower users and increase the payback from your Act! database. This bespoke agreement adapts to your requirements and budget - simply choose how many consultancy hours you need and allocate
CRM tasks on-demand!
In addition to Break / Fix support, Act! Managed Support
from Preact adds:
Technical Consultancy - Schedule tasks for any Act! requirements that aren't covered by regular phone support. Allocate inclusive hours for new requirements on-demand, or save time by
outsourcing your entire database administration to Preact leaving you to concentrate on what you do best!
Training - Increase Act! skills and improve user engagement by scheduling bespoke Act! training that empowers everyone do more with the software and maximise its benefits.¹
Our managed service is a flexible agreement to fit your
requirements. Simply choose how many inclusive Act! consultancy hours you need and spread the subscription cost monthly.
¹ An allowance of Act!
complimentary training is automatically included when you subscribe to Preact managed support with a minimum of 1 consultancy hour per 5 licensed Act! users, per month.
'I'm delighted that you have won the Circle of Excellence
award, which is so well-deserved. I'm really pleased that we have Preact to turn to when we need Act! Premium support.'
'My experience with all of your support staff has been
outstanding. Their knowledge and ability to resolve the setup problems that I was experiencing was refreshing. Without exception the best helpline service that I have received in 19 years of working
on a computer.'
'We like to express our thanks to your team. You've
provided us with exceptional service and support, while we adjust to our upgrade Act! system. Your team consistently answer our queries with super-fast responses which are always correct and most
importantly simple and easy to understand.'
'I like the continuity of staff - always good to speak to
someone you know!'
'Excellent communication from your team. The knowledge and
support of your team is excellent. Calm patient staff who listen to your needs and work with you to ensure the database works to meet your needs both on a daily basis and reporting.'
Marie Curie Cancer
'I have always been very satisfied with the tech support
service from Preact - always prompt, professional and the support staff are extremely knowledgeable across a wide area.'
'You always deal with Act! issues quickly so they have
minimal impact on our work.'
'We purchased Act! support from Preact after some poor
experiences with other vendors. You were recommended to us by colleagues in the UK. We're delighted because the service has never been short of first class. We're highly impressed with your team's
ability to quickly resolve our issues and provide us with the answers to Act! questions. It's a pleasure to speak to speak to a professional team that understands our requirements - don't change a
'Any problems or questions are dealt with swiftly and a
resolution is always found. If someone is looking for Act! Support then they should take it with Preact as the service is absolutely superb.'
'Thank you for your excellent support. I know that I have
probably created the more Act! support calls than any other company over the past few months, but the support received has been positively brilliant so far.'
'The remote login to my machine is great as it allows me to
see what the person is doing and is much quicker than being given instructions.'
'Friendly, professional service. The technician I spoke to
knows his job well yet doesn't make the customer feel stupid. I wish other companies took this approach.'
'We've found PreactCover to be a friendly, accessible and
easy to use service that always delivers a fast response.'